Graveman

Refund Policy

Returns, Refunds, Cancellations, and Exchanges – Graveman

At Graveman, your satisfaction is our priority. Please read our policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.

What We Will Do Together

Step 1: Raise a Return or Replacement Request

If you’ve received a wrong, expired, or damaged product, raise a return or replacement request within 7 days from the delivery date.
Submit your request with your order and contact details.
You can also raise a request via the Chat option on our website or app.
For damaged or missing items, please raise the request within 2 days of delivery.

Step 2: Review of Request

Please allow us up to 2 working days to review and validate your request.

Step 3: Product Pickup

Once approved, we will arrange a reverse pickup through our courier partner.
We ensure that all reverse pickups are handled by our logistics network — you don’t have to self-ship the product.

Step 4: Product Receipt & Final Action

After we receive your product, we will perform a quality check.
Based on the outcome, we’ll proceed with either:

  • A replacement, or

  • A refund, depending on stock availability.

Replacement & Exchange Process

Once your return request is approved:

  • We’ll schedule the pickup of the item.

  • After the product reaches us and passes quality inspection, a replacement will be initiated.

If the original item is out of stock, you will be offered:

  • A full refund, or

  • An exchange with a similar product, if you agree.

Exchange Delivery Timeline

  • Replacements or exchanged items will be shipped within 2–4 business days after quality check.

  • You can expect delivery within 5–7 business days from dispatch, depending on your location.

Returns/Replacements Not Accepted If:

  • The product is used, opened, or altered

  • Original packaging, labels, or mono cartons are missing

  • Return/replacement request is raised after 7 days

  • Damage or missing item is reported after 2 days

Order Cancellations

Customer can cancel order at any time.

Refund Process

For Prepaid Orders:
Refunds will be credited to your original payment method within 3–5 business days.

For COD Orders:
You must provide your UPI ID or bank account details to process the refund.

Refund Timelines

  • Canceled Orders: Within 3–5 business days

  • Returned Items: Within 7–10 business days from pickup and successful quality check

Partial Order Returns

Yes, you may return any eligible items from your order within 7 days, subject to the conditions mentioned above.

Contact Us

Email: support@graveman.in
Website: www.graveman.in
Phone: +91-9082257102

Office Address:
Office No. B-205, 2nd Floor, Sheltor Sapphire,
Plot No. 18 & 19, Sector-15, Thane,
Thane – 400614, Maharashtra, India

Company Name:
JAN SAMADHAN TECHNOLOGY & SERVICES PRIVATE LIMITED

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